(DOE-021-25) Supervisor of Operations (Call Center Supervisor)

Trenton, NJ

Full Time

Division of Teaching and Learning Services, Office of Recruitment, Preparation, and Certification

Mid Level

Notice of Vacancy

Reference Number: DOE-021-25
Title: Supervisor of Operations (Call Center Supervisor)
Range/Title Code: S26/57684
Salary: $80,755.57 – 118,678.17
Position Number: 654346
Issue Date: August 14, 2025
Closing Date: September 4, 2025
Core Hours of Operation: 7:30 a.m. – 5:30 p.m.
Location: Trenton, New Jersey
Division: Division of Teaching and Learning Services, Office of Recruitment, Preparation, and Certification

Description

Under direction of a supervisor in the Office of Recruitment, Preparation, and Certification, has direct responsibility for work operations of a division program operating area; supervises staff and work activities; prepares and signs official performance evaluations for subordinate staff.

The supervisor will be responsible for managing the Office of Recruitment, Preparation, and Certification’s call center which includes supervising employees, schedules, work efficiency and quality, and correcting inaccuracies and inefficiencies, as necessary; analyzes data to develop and implement a plan to enhance customer service operations to ensure an excellent customer experience; and performs other related work as required.

Requirements

Education/Experience

Note: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience.

Eight (8) years of professional experience in the review and evaluation of operational methods including the planning and scheduling of workflow in a high production, high volume unit which may include responsibility for the processing of various revenue generating or financial documents or other transactions, one (1) year of which shall have been in a supervisory capacity.

or

Possession of a bachelor's degree from an accredited college or university; and four (4) years of the above-mentioned professional experience; one (1) year of which shall have been in a supervisory capacity.

Note: “Professional experience” refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession’s principles, concepts, theories, and practices; and is performed with the authority to act according to one’s own judgment and make accurate and informed decisions.

Preferred Education/Experience

Four (4) years of experience working in a customer service center unit.

Employee Benefits

As a NJ State Department, NJDOE offers a comprehensive benefits package including:

• Pension
• Deferred Compensation
• Health (medical, prescription drug, dental & vision care) and Life Insurance
• Public Service Loan Forgiveness (PSLF)
• Tuition Reimbursement*
• Flexible and Health Spending Accounts (FSA/HSA)
• 13 paid holidays
• Benefit Leave (vacation days, sick days and administrative leave days)
• Telework*
• Alternate Work Week Program*

*Pursuant to Department’s policy, procedures, and/or guidelines.

Open to the Following

Employees serving in a permanent capacity in a competitive title for an aggregate of at least one (1) year who meet the open competitive requirements listed on the job specification on file at the Civil Service Commission. You may access the job specification through the Civil Service Commission’s website info.csc.nj.gov/jobspec/57684.htm.

Interested candidates may apply via: https://www.nj.gov/education/careers/.

Authorization to Work

Selected candidates must be authorized to work in the United States according to the Department of Homeland Security, United States Immigration and Customs Enforcement regulations. Note: The State of New Jersey does not provide sponsorships for work visas.

SAME Applicants

If you are applying under the NJ “SAME” program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program, visit their website at: nj.gov/csc/same/overview/index.shtml, email: [email protected], or call the Civil Service Commission at (609)-292-4144, option 3.

EOE/AA Statement

The New Jersey State Department of Education is an Equal Opportunity Employer, has an Affirmative Action Program, and will not discriminate against any person because of race, creed, religion, color, national origin/nationality, ancestry, age, sex/gender (including pregnancy), marital status/civil union partnership, familial status, affectional or sexual orientation, gender identity or expression, domestic partnership status, atypical hereditary cellular or blood trait, genetic information, disability, (including perceived disability, physical, mental, and/or intellectual disabilities), or liability for service in the Armed Forces of the United States, and is committed to Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act.

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Candidates with foreign degrees must submit an evaluation of the transcripts from a recognized evaluation service at the time of submission. Failure to do so may result in your ineligibility.

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